Virtual Assistants

Keeping in line with the topic of my research paper, which is business process outsourcing for SMEs, I have been reading about the use of virtual assistants. There is a member at the Chamber who is a virtual assistant and I never really knew what she did. So one day recently I decided to ask her. She actually does many duties a regular assistant does, and more. She handles administrative tasks such as handling calendars and setting appointments; setting up meetings and working out the logistics; performs one time or short term projects for clients; and she even makes sure the client had someone to pick them up when they arrive at the airport.

The concept of virtual assistants, although it is not new, has grow recently. With new technologies and the growth of the internet, many more functions are now being outsourced. The virtual assistants are usually used by smaller companies that may not need a full time assistant, or may be able to pay for one. They are also used for special projects and by companies which are seasonal and may only require assistance part of the year, or may require more support part of the year.

She has the opportunity to work out of her house, attend networking events on behalf of her clients, and has the flexibility to work out of any part of the world. Dealing with diverse clients has allowed her the opportunity to grow professionally and learn new things.

Business process outsourcing had advantages for both the organization using the outsourcing services, and to those providing the services as well. Microsoft's Small Business Center has an interesting article on tips for outsourcing for small businesses.